Privacy Policy

Version 1.0 · Effective August 22, 2026 · Canada (excluding Québec)

SOLVN is the brand and application name of SOLVN Platforms Inc., a British Columbia corporation. This Policy explains how SOLVN collects, uses, discloses and protects personal information in connection with the SOLVN Services. It is written for SOLVN Platforms Inc. and the SOLVN Services as publicly described as of August 19, 2026.

1. Who Is Responsible for Your Personal Information

SOLVN Platforms Inc. (“SOLVN”, “we”, “us” or “our”) is responsible for personal information under its control in connection with the SOLVN website at www.solvn.ca, web application at app.solvn.ca, SOLVN mobile applications when released, and related services, communications and support (the “Services”). SOLVN is pronounced “SOL-ven”.

SOLVN has designated a Privacy Officer to oversee compliance with this Policy and applicable privacy law. Privacy questions, requests and complaints may be sent to: Privacy Officer, SOLVN Platforms Inc., privacy@solvn.ca. General account and product support may be sent to support@solvn.ca. SOLVN maintains its registered and records office in British Columbia, Canada.

2. Laws and Privacy Principles We Apply

For personal information handled within British Columbia, SOLVN is primarily subject to British Columbia’s Personal Information Protection Act (“PIPA”). Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) may apply to personal information that crosses provincial or national borders in the course of commercial activity or in other circumstances where federal law applies.

SOLVN is offered in Canada, except that it is not currently offered in the Province of Québec. If you reside in another Canadian province or territory that has its own private-sector privacy law, that law may also apply to your personal information, and this Policy is read together with, and subject to, any mandatory privacy right it gives you that cannot be waived. SOLVN applies the protections described here to all users of the Services in Canada.

We apply the following principles: accountability; reasonable and identified purposes; meaningful consent where required; limiting collection; limiting use, disclosure and retention; accuracy where information is used to make decisions or disclosed; reasonable safeguards; openness; access and correction; and a process for challenging compliance.

3. Scope and What “Personal Information” Means

This Policy applies to information about an identifiable individual that SOLVN collects, uses, discloses or otherwise processes through the Services. It does not apply to information that is truly anonymized so that it can no longer reasonably be associated with an identifiable individual.

Business contact information may receive different treatment under applicable law, but SOLVN still handles business-profile information responsibly because it may be linked to an individual sole proprietor or professional.

4. Information We Collect

4.1 Account and identity information

Name, email address, phone number, account role, login identifiers, account creation date and security-related account data.
Age or date-of-birth information where reasonably needed to confirm eligibility. SOLVN does not require gender or nationality for ordinary account creation unless a specific feature has a disclosed and lawful need for that information.
Profile photograph or avatar if you choose to provide one.
Authentication information. Passwords should be stored only in protected/hashed form or handled by SOLVN’s authentication provider; SOLVN does not need access to your plain-text password.

4.2 Provider business profile information

Business name, business address or service area, business phone/email, website, year founded, service categories, languages, portfolio content and other profile information you choose to provide.
Business identifiers such as GST/HST information where needed for business tools or billing.
Public business links, including a Google Maps or business-profile link where you provide one.

4.3 Verification and trust information

Government-issued identification when identity verification requires it.
Business licences, trade licences and professional certificates.
Commercial general liability insurance certificates.
WorkSafeBC/WCB or other workers’ compensation information and clearance documentation.
Bonding or surety information, First Aid/CPR certificates and similar credentials.
Background-check information or confirmation where a Provider elects or is required to complete such a check.
Verification status, dates, document expiry dates, audit notes and the source used to verify a credential.

Verification documents can be sensitive. SOLVN limits access to personnel or processors who need the information for verification, security, compliance or support and does not display raw verification documents publicly.

4.4 Projects, Bids and marketplace activity

Project titles, descriptions, service category, photos, measurements, budget information, city/region and job-site details.
Bids, estimates, prices, scope, assumptions, exclusions and bid outcomes.
Messages between Users, project status, selected/won status, response timing and related activity records.
Ratings, reviews, reports, moderation information and complaint history.
Trust Signal inputs such as profile completion, verified credential status and response behaviour.

4.5 Business Hub and document data

Customer records saved by Providers, estimates, invoices, line items, payment status entered by the Provider, expenses and tax breakdowns.
Receipt images and extracted receipt fields, including merchant information, amounts, tax, date and category.
Documents uploaded to business/document-vault features, such as contracts, licences, insurance documents, invoices and tax records.
Reports and exports generated at a User’s request.

You retain legal ownership of the business records and documents you upload. SOLVN processes them to provide the requested storage, organization, extraction, reporting and related features, subject to this Policy and the Terms.

4.6 Team, employee and subcontractor information

Names, business contact details, role, permissions and account status for team members.
Work logs, timesheets, attendance, assignments or project involvement where those features are used.
Partner or subcontractor information entered by a Provider.

A Provider that enters employee or subcontractor information is responsible for having the authority and notices required for that information. SOLVN processes such information to provide the Provider’s team-management features.

4.7 Device, network and security information

IP address, browser type, device type/model, operating system, app version and language settings.
Login events, authentication and session information, security alerts, crash/error information and diagnostic logs.
Push-notification token, such as a Firebase Cloud Messaging token, where push notifications are enabled.
Abuse-prevention, rate-limit and anti-fraud signals.

4.8 Location information

City, province and service area supplied at registration or in a Project.
Job-site address where a Project or business record requires it.
Precise device location only if a feature requests it and you grant the relevant device permission. You can withdraw device-level location permission through your device settings, although the feature may then stop working.

4.9 Website analytics and cookies

The public website uses essential storage or cookies needed for site operation and, only where you choose the applicable analytics consent, optional analytics such as Google Analytics. SOLVN’s current website states that it does not use advertising cookies. A preference such as “Essential Only” prevents optional analytics from loading where the consent tool is implemented as described.

4.10 Support and communications

Emails, support tickets, feedback, complaint information and correspondence with SOLVN.
Information you submit through a “Contact SOLVN” form, including the contact details and message you provide.
Marketing-consent records, unsubscribe status and delivery records for communications.

5. How We Collect Information

We collect personal information directly from you when you create or update an Account, post a Project, submit a Bid, upload a document, use a business tool, enable a device permission, contact support, consent to analytics or marketing, or otherwise use the Services.

We may also receive information from another User when necessary for a Project, from a Provider’s authorized account administrator, from credential issuers or public records when verifying a credential, from service providers acting for SOLVN, and from security/fraud systems. When law requires notice or consent for collection from another source, we provide it or rely on a lawful exception.

6. Why We Use Personal Information

SOLVN uses personal information only for purposes a reasonable person would consider appropriate in the circumstances, including to:

Create, authenticate, secure and administer Accounts.
Post and manage Projects, submit and compare Bids, enable messaging, record selections and support the marketplace workflow.
Match Customers and Providers geographically and by service category.
Create and display Provider profiles, Verification Badges, Trust Signals, portfolios, reviews and other marketplace information.
Verify identity, licences, insurance, workers’ compensation, certifications and other credentials.
Provide Business Hub functions such as estimates, invoices, expenses, receipt scanning, saved customers, line items, analytics and reports.
Provide AI-assisted features requested by the User.
Send security, transactional, project, billing and other service communications.
Provide support, investigate complaints and resolve technical or account issues.
Prevent fraud, abuse, unauthorized access, scraping, account takeover and other threats.
Measure and improve reliability, usability and feature performance using appropriately limited analytics.
Comply with legal, regulatory, tax, accounting, court-order, law-enforcement and corporate-governance obligations.
Enforce the Terms, Contractor Agreement and other platform rules.

7. Consent and Your Choices

Where consent is required, the form of consent depends on the sensitivity of the information, the purpose and your reasonable expectations. Some core processing is necessary to provide the Service you request; optional processing, such as marketing or optional website analytics, is handled separately where required.

You may withdraw consent on reasonable notice where law permits. We will explain material consequences. For example, withdrawing a required location or verification permission may prevent a related feature or badge from functioning. Withdrawal does not require SOLVN to delete information that must be retained for legal, security, dispute, accounting or other lawful purposes.

8. What Other Users Can See

8.1 Customer information visible to Providers

Providers browsing Projects may see information reasonably necessary to evaluate a Project, such as service category, description, photos, approximate location and other details the Customer chooses to include. SOLVN does not publicly expose a Customer’s private email, phone number or full residential address before the marketplace workflow requires it.

8.2 Provider information visible to Customers

Customers may see Provider business-profile information, service categories, portfolio, reviews, ratings, eligible Verification Badges, Trust Signals and other profile information designated as public. Raw government ID, full insurance documents, background-check documents, private business records, private contact credentials and private document-vault files are not public profile content.

During SOLVN’s anonymous bid-comparison stage, Provider identity may be temporarily masked using labels such as Provider #1, Provider #2 or Provider #3. This masking is intended to support bid comparison and does not make underlying Provider Account data public; profile and contact information are disclosed only according to the marketplace workflow and the settings described in this Policy.

8.3 Contact information after selection

After a Customer selects or awards a Provider, SOLVN may disclose each party’s contact information and job details to the other as reasonably necessary to arrange the work. Each recipient then becomes independently responsible for its own handling of the information it receives.

9. Service Providers and Cross-Border Processing

SOLVN uses third-party service providers to operate the Services. They may process personal information on SOLVN’s behalf under contractual, technical and organizational controls appropriate to the service and sensitivity of the information. SOLVN remains accountable for personal information under its control to the extent required by applicable law.

Key services publicly identified by SOLVN as of August 19, 2026 include:

Google Firebase / Google Cloud Authentication, database, cloud storage, backend functions, hosting and Firebase Cloud Messaging. SOLVN’s current disclosure states that relevant Firebase data may be stored or processed in the United States. Anthropic AI-assisted features such as estimate/project drafting, receipt processing and SOLVN Assistant. Content submitted to an AI feature may be processed by Anthropic. SOLVN minimizes unnecessary personal information and configures the service under applicable API privacy/data-use terms. Google Analytics Optional public-website analytics. Loaded only when the User selects the applicable analytics consent; not used when “Essential Only” is selected, as described on the current website. Payment processor / app marketplace Future Provider subscription payments when paid checkout launches. No live SOLVN payment system exists as of Aug. 19, 2026. If SOLVN introduces payment processing, this Policy will be updated to describe the relevant providers and payment practices.

Personal information may therefore be processed outside British Columbia or Canada, including in the United States. Information in another jurisdiction may be subject to the lawful access rules of that jurisdiction. Where PIPEDA applies to a transfer for processing, SOLVN uses contractual or other measures intended to provide a comparable level of protection and remains accountable for the transferred information.

10. AI Features and Automated Processing

10.1 AI-assisted business and marketplace tools

SOLVN may send information you submit to an AI feature to its AI service provider to generate the requested output. Depending on the feature, this can include Project text, service category, estimate inputs, receipt images, invoice/estimate text or recent support-chat context. Receipt images and free-form Project text can contain personal information even if SOLVN attempts to minimize it.

SOLVN does not intentionally send passwords or full payment-card details to AI tools and Users should not submit such information. Government ID and verification documents are not routed to general AI-generation features unless a specific verification process expressly requires and discloses that processing.

SOLVN’s current public disclosure states that Anthropic API content is not used to train Anthropic models under SOLVN’s applicable arrangement. If that vendor arrangement or material data-use term changes, SOLVN will update this Policy before relying on the changed practice where notice or consent is required.

Separately from any vendor arrangement, SOLVN does not use the content of your private Projects, messages, verification documents, invoices, receipts or other private business documents to train general-purpose artificial-intelligence models, and does not sell your personal information. If SOLVN ever wishes to use such private content to train a model, it will do so only with separate notice to you and an appropriate lawful basis or your consent under PIPA.

10.2 SOLVN Assistant

When you use SOLVN Assistant, your prompt and relevant recent conversation context may be sent to the AI provider to generate a response. Do not provide passwords, payment-card details, government ID numbers or other highly sensitive information in the chat.

SOLVN’s current public description states that ordinary Assistant conversations are not permanently stored by SOLVN and that short-lived, anonymized or pseudonymized abuse-prevention counters may be used. If you choose to submit a support/contact form through the Assistant, the information you intentionally submit and relevant context may be stored and sent to the support team so SOLVN can respond.

10.3 Automated decisions and Trust Signals

SOLVN may use automated calculations to generate Trust Scores, ranking, profile completion, response-time indicators, bid analytics or similar outputs. These may influence how information is displayed but are not professional determinations of Provider competence or Customer suitability. SOLVN may review or correct material errors reported through support.

11. Cookies, Local Storage and Analytics

Essential technologies may be used for security, session management, consent preferences and core site operation. Optional analytics technologies are activated only according to the website’s consent controls and applicable law. SOLVN’s current website identifies a local storage preference such as “solvnConsent” to remember whether analytics were accepted.

You can use the SOLVN cookie/analytics controls where available and can clear browser cookies or local storage through browser settings. Blocking essential technologies may prevent parts of the Services from working.

12. Marketing, Service Messages and CASL

Account security, Project/Bid updates, support, billing, legal notices and operational communications are service messages. Marketing and promotional commercial electronic messages are handled separately.

Where CASL applies, SOLVN sends commercial electronic messages only with express or implied consent or another applicable exemption; identifies the sender and required contact information; and provides a working, readily performed unsubscribe mechanism. SOLVN processes unsubscribe requests within the period required by CASL. Accepting the Terms or creating an Account is not, by itself, express consent to unrelated marketing.

SOLVN maintains records reasonably necessary to demonstrate marketing consent and unsubscribe status.

13. We Do Not Sell Personal Information

SOLVN does not sell or rent personal information to data brokers or third parties for their own unrelated marketing. SOLVN does not use private Project, message or verification content for unrelated third-party advertising. If SOLVN ever introduces advertising that materially changes these practices, this Policy and applicable consent controls will be updated before the practice begins.

14. Security Safeguards

SOLVN uses reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information. These may include encrypted network transport, authentication controls, role-based access, restricted administrative access, security rules for cloud databases/storage, secret management for API credentials, logging, monitoring, backups and incident-response procedures.

No internet service can guarantee absolute security. Users must protect their Account credentials, use strong unique passwords and promptly report suspected unauthorized access.

15. Privacy Incidents and Breach Response

SOLVN maintains procedures to identify, contain, investigate, document and remediate privacy and security incidents. The response considers the sensitivity of the information, probability of misuse, number of affected individuals, legal requirements and practical steps to reduce harm.

Private organizations subject only to British Columbia PIPA are not currently subject to a mandatory breach-reporting or individual-notification regime under that Act. SOLVN will nevertheless assess each incident and, where notification is reasonably appropriate to reduce a material risk of significant harm, will notify affected individuals so they can take protective steps and may voluntarily report the incident to the Office of the Information and Privacy Commissioner for British Columbia. SOLVN will also give any notice required by another applicable law, regulator, binding order or contract. Where PIPEDA applies, SOLVN will report a breach of security safeguards to the Office of the Privacy Commissioner of Canada and notify affected individuals where the breach creates a real risk of significant harm, and will maintain breach records as required by federal law.

16. Accuracy

SOLVN makes reasonable efforts to keep personal information accurate and complete where it is likely to be used to make a decision affecting an individual or disclosed to another organization. You can update many Account or profile fields directly. You may also request correction as described below.

17. Retention and Deletion

Where personal information was used to make a decision that directly affects an individual, PIPA requires retention for at least one year after that use, and SOLVN will retain that information for at least one year as required by section 35 of PIPA, so the individual has a reasonable opportunity to obtain access to it.

SOLVN retains personal information only as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, security, accounting, dispute, fraud-prevention or business needs.

The following retention schedule is the intended operational standard. If a longer period is required by law, a litigation hold, regulator, tax requirement or active dispute, the longer required period applies. If a shorter period is reasonably possible, SOLVN may delete or anonymize earlier.

Core Account/profile data While the Account is active. After Account closure, delete or anonymize data that is no longer required as soon as reasonably practicable, generally through the normal deletion cycle, subject to the categories below and backup cycles. Projects, Bids and messages Retain while needed for active Projects, support, safety, dispute and marketplace-integrity purposes. After the relevant Account/Project is closed, retain only as long as reasonably necessary for those purposes, then delete or anonymize. Verification documents Retain raw documents only while reasonably needed to verify, reverify, investigate fraud, meet legal obligations or support an active badge. Where practical, retain the verification result/status and delete the raw high-sensitivity document earlier. SOLVN billing/tax records When paid subscriptions launch, keep SOLVN’s own accounting and tax records for the period required by Canadian tax law; CRA generally requires relevant business records for six years from the end of the last tax year to which they relate. User business documents Retain while the User chooses to store them and as necessary to provide the Service, subject to Account deletion, legal holds and backup cycles. Users should maintain their own legally required copies. Support records Retain for as long as reasonably necessary to resolve the request, maintain appropriate service history, prevent abuse and meet legal obligations. Security and abuse logs Retain for a limited period reasonably necessary for security, fraud prevention, incident response and audit, with longer retention for an active investigation or legal requirement. Marketing consent/unsubscribe records Retain as reasonably necessary to demonstrate consent, honour opt-outs and comply with CASL. Backups Deleted data may persist temporarily in protected backups until the normal backup-rotation cycle completes; it is not restored for ordinary product use after deletion unless needed for disaster recovery or legal/security reasons.

18. Account Deletion

Users can request Account deletion through the in-app deletion function where available or through SOLVN’s account-deletion process. Deletion removes or de-identifies personal information that SOLVN no longer needs, subject to legal, tax, fraud-prevention, safety, dispute, security and backup-retention requirements.

Closing an Account does not delete another User’s lawful copy of information already shared with them, does not cancel an external Service Contract, and does not require deletion of records another party must retain independently.

19. Access and Correction Rights

Subject to exceptions in applicable law, you may request access to personal information about you under SOLVN’s control, information about how it has been used and the persons or organizations to whom it has been disclosed. You may also request correction of inaccurate or incomplete information.

Send a written request to privacy@solvn.ca. SOLVN may take reasonable steps to verify identity before responding. Under BC PIPA, the standard response period is generally 30 days, subject to lawful extensions and exceptions. SOLVN may charge a permitted fee only where law allows and after providing any required estimate.

20. Privacy Complaints

If you believe SOLVN has not handled your personal information appropriately, contact the Privacy Officer at privacy@solvn.ca with enough detail to investigate. SOLVN will document the complaint, investigate reasonably, communicate the outcome and take corrective action where appropriate.

If a privacy concern is not resolved, you may have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia. Where PIPEDA applies, you may also have rights before the Office of the Privacy Commissioner of Canada.

21. Children and Age Restrictions

SOLVN Accounts are not intended for individuals under 19 in British Columbia. SOLVN does not knowingly invite minors to create Accounts. If SOLVN learns that an underage person created an Account contrary to the Terms, SOLVN may close the Account and delete associated personal information unless retention is legally required.

22. Business Transactions and Legal Disclosures

SOLVN may disclose personal information where required or authorized by law, including valid court orders, warrants, subpoenas, regulatory requirements or legally permitted law-enforcement requests. SOLVN may also disclose information where permitted by law to investigate fraud, security incidents or threats to safety.

If SOLVN is involved in a merger, financing, reorganization, acquisition or sale of substantial business assets, personal information may be disclosed or transferred as permitted by applicable privacy law and subject to appropriate confidentiality, purpose and notice requirements.

23. Changes to This Privacy Policy

SOLVN may update this Policy to reflect changes in law, Services, vendors, technology or privacy practices. We will post the updated date and provide additional notice for material changes where appropriate or legally required. We will obtain additional consent before using personal information for a materially new purpose where applicable law requires it.

A change to this Policy does not retroactively authorize a use or disclosure that was unlawful when the information was collected.

24. Contact SOLVN

Privacy Officer / access, correction and privacy complaints privacy@solvn.ca Account, product and technical support support@solvn.ca Website www.solvn.ca Web application app.solvn.ca Legal entity SOLVN Platforms Inc., British Columbia, Canada