Privacy Policy

Last updated: June 1, 2025

Solvn is a platform operated by Bid the Fix Inc., a company incorporated under the laws of British Columbia, Canada. This Privacy Policy explains how Bid the Fix Inc. ("we", "us", "our") collects, uses, stores, and protects your personal information when you use the Solvn mobile application, website at solvn.ca, and all related services (the "Platform"). By using the Platform, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information

When you register or use the Platform, we may collect:

Identity Full name, date of birth, gender, nationality, profile photo Contact Email address, phone number, mailing address, city, province Account Username, password (hashed), account type (Customer or Provider), account creation date Business Info Business name, business address, year founded, website, Google Maps link, languages, payment methods accepted

1.2 Verification Information

Providers who apply for verification badges may submit:

Government-issued identification
Business license (municipal or provincial)
General liability insurance certificate
WorkSafeBC / WCB / provincial workers' compensation documentation
Trade licenses and certifications
Background check results
First Aid / CPR certifications

Verification documents are stored securely and reviewed solely for the purpose of issuing verification badges. We do not share these documents with Customers or third parties except as required by law.

1.3 Financial Information

Invoices Invoice numbers, line items, amounts, tax details, payment status Estimates Estimate numbers, scope of work, labour and material breakdowns Payments Records of service fees paid to Solvn. We do not store full credit card numbers — payment card details are handled by our third-party payment processor.

1.4 Project and Platform Activity

Projects posted, bids submitted, and bid outcomes
Messages exchanged between Users on the Platform
Ratings and reviews submitted
Notifications sent and read status
AI tool usage (estimate generation, project description, receipt scanning)

1.5 Device and Technical Data

Device Device type, model, operating system, and version Network IP address, internet service provider, browser type App Usage Feature usage, crash reports, session duration, referral/exit pages Push Token Firebase Cloud Messaging (FCM) token used to deliver push notifications to your device

1.6 Location Data

We may collect location data in the following circumstances:

City and province provided at registration for project matching
Job site address provided in project descriptions or work logs
GPS location, if you explicitly grant location permission in the app (e.g., for check-in/check-out features)

Precise GPS tracking is only activated with your explicit permission. You may withdraw this permission at any time through your device settings.

1.7 Employee and Team Data

For Provider accounts with team members, we may collect and store:

Employee names and contact information
Work logs, timesheets, and attendance records
Job assignments and project involvement history
Partner and subcontractor information

1.8 Business Vault Data

Providers may upload and store documents in the Platform's Document Vault, including:

Invoices and estimates
Contracts and agreements
Insurance certificates
Licenses and trade certifications
Tax records and receipts

You retain full legal ownership of all documents you upload. Solvn stores these documents solely to provide the Platform's services and does not use them for any other purpose.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing the Platform: Account management, project posting, bid processing, messaging, and notifications.
Verification: Reviewing submitted credentials and issuing verification badges.
Matching: Connecting Customers with Providers in the same geographic area.
Communications: Sending service-related notifications, system messages, and support responses.
Platform Improvement: Analyzing usage patterns to improve features and fix bugs.
AI Features: Processing project details to generate AI-powered estimates, descriptions, and invoices.
Security and Fraud Prevention: Detecting and preventing unauthorized access, fraud, and abuse.
Legal Compliance: Meeting obligations under Canadian law, including PIPEDA and CASL.

3. Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Between Users

Customer project descriptions and city/province are visible to Providers who are browsing open projects.
Provider profiles, ratings, badges, and business information are visible to Customers reviewing bids.
After a bid is awarded, the winning Provider's contact information may be shared with the Customer and vice versa.

3.2 Service Providers

We use the following third-party services to operate the Platform:

Google Firebase: Authentication, Firestore database, Cloud Storage, Cloud Functions, and Cloud Messaging (FCM) — data stored in the United States.
Anthropic (Claude AI): AI-powered features including estimate generation, project description, and receipt scanning. Only project-related details are sent; no personally identifiable information is transmitted.
Payment Processors: Third-party payment processors handle financial transactions. Solvn does not store full payment card details.

3.3 Legal Disclosure

We may disclose your information to government authorities, law enforcement, or regulators when required by law, court order, or to protect the rights, safety, or property of Solvn or its Users.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring party. You will be notified of any such change via email or a prominent notice on the Platform.

4. Data Retention

Active accounts Retained for the duration of account activity Closed accounts Personal data retained for 7 years after account closure Financial records Invoices, payments, and estimates retained for 7 years (Canadian tax and audit requirements) Verification records Credential documents retained for 7 years after submission Messages Platform messages retained for the life of the account

Once retention periods expire, data is either irreversibly anonymized or securely deleted.

5. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the following rights:

Access
Request a copy of the personal information we hold about you.

Correction
Request correction of inaccurate or incomplete information.

Deletion
Request deletion of your account and associated data, subject to legal retention requirements.

Export
Request a portable copy of your data in a commonly used format.

Restriction
Request that we limit the processing of your data in certain circumstances.

Consent Withdrawal
Withdraw consent to marketing communications or optional data collection at any time.

To exercise any of these rights, contact us at support@solvn.ca. We will respond within 30 days. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at 1-800-282-1376 or priv.gc.ca.

6. Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted data transmission using SSL/TLS
Firestore Security Rules limiting data access to authorized Users only
Firebase Authentication for secure login and session management
API keys stored in Firebase Secret Manager (not exposed client-side)
Role-based access controls for administrative functions

No method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Push Notifications

We send push notifications to your device for bid updates, project status changes, new messages, and system alerts. Your device's FCM token is stored in your user profile to enable delivery. You may disable push notifications at any time through your device settings. This will not affect your ability to use the Platform, though you may miss time-sensitive updates.

8. AI Features and Data

The Platform includes AI-powered tools that process project-related information to generate estimates, descriptions, invoices, and receipt summaries. When you use these features:

Project details (title, category, description) are sent to Anthropic's Claude API for processing.
No personally identifiable information (name, email, phone) is included in AI requests.
AI-generated outputs are not stored by Anthropic and are not used to train AI models under our agreement.
All AI outputs are informational only and do not constitute legal, financial, or professional advice.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us at support@solvn.ca and we will promptly delete the account.

10. Marketing Communications

By creating an account, you opt in to receiving occasional service-related communications and, where you have consented, promotional emails. All marketing emails include an unsubscribe link. You may also opt out at any time by contacting support@solvn.ca. Withdrawing from marketing communications will not affect delivery of service-related notifications.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the Platform or by email at least 14 days before the changes take effect. Continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

12. Contact Us

Solvn is operated by Bid the Fix Inc.
For any questions, requests, or concerns about this Privacy Policy:

Email: support@solvn.ca
Website: solvn.ca

Office of the Privacy Commissioner of Canada:
Toll-free: 1-800-282-1376 | priv.gc.ca