Account & Data Deletion

Delete your SOLVN account

This page explains how SOLVN users can request deletion of their account and associated personal data. SOLVN is operated by Bid the Fix Inc. in British Columbia, Canada.

Last updated: June 27, 2026

Option 1: Delete from the app

If you can access your SOLVN account, you can request account deletion directly inside the app.

  1. Open the SOLVN app.
  2. Sign in to your account.
  3. Go to your Profile or Account settings.
  4. Select the account deletion option.
  5. Confirm your request.
If the app asks you to confirm your identity, complete the confirmation step before submitting the deletion request.

Option 2: Request deletion by email

If you cannot access the app, you can request account deletion by email.

Please email us from the email address associated with your SOLVN account whenever possible.

What to include in your email

To help us locate and verify your account, include the following information:

  • Your full name or business name used in SOLVN
  • The email address associated with your SOLVN account
  • Your account type, if known: homeowner/customer or service provider/professional
  • A short statement such as: “I would like to delete my SOLVN account and associated data.”
For security reasons, we may ask you to verify ownership of the account before processing the deletion request.

What data will be deleted

When your deletion request is verified and processed, SOLVN will delete or anonymize account data associated with your account, including where applicable:

  • Account profile information
  • Personal contact information
  • Uploaded profile photos and project photos
  • Provider verification document uploads, where applicable
  • Projects, bids, messages, notifications, ratings, estimates, invoices, expenses, and related records connected to your account, unless retention is required or permitted by law

Data we may retain

Some information may be retained where required or permitted for legal, security, fraud prevention, tax, accounting, dispute resolution, or compliance reasons.

  • Security logs and abuse-prevention records
  • Records required to resolve disputes or enforce our terms
  • Records that must be retained for legal, tax, or accounting obligations
  • Aggregated or anonymized analytics that no longer identify you

SOLVN does not currently operate live payments or subscriptions in the app. If payments are introduced in the future, payment records may be handled according to the applicable payment provider and legal retention requirements.

Processing time

We aim to respond to verified account deletion requests within 30 days. Some requests may require additional time if we need to verify account ownership, prevent fraud, complete security checks, or meet legal obligations.

After deletion is completed, you may lose access to your SOLVN account, projects, messages, bids, provider profile, business records, uploaded documents, and related app features.

Privacy Policy

For more information about how SOLVN collects, uses, protects, and deletes personal information, please read our Privacy Policy.

Contact

If you have questions about account deletion or privacy, contact us: